Refund Policy

1. Overview

Thank you for shopping at vseeboxnorth.com. We want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which returns, refunds, and exchanges are accepted.

By placing an order on our website, you agree to the terms outlined below.

2. Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return, the item must:

• Be returned in the original packaging
• Include all accessories, manuals, and included items
• Not show signs of misuse, damage, or modification

Proof of purchase or order confirmation is required for all returns.

3. Non-Returnable Items

The following items are not eligible for return:

• Items damaged by misuse or improper handling
• Products missing original packaging or accessories

4. Return Process

To request a return, please contact us first at:

Email: vseeboxnorth@gmail.com

Please include:

• Your order number
• Reason for return
• Photos of the item (if damaged or defective)

Once your return request is approved, we will provide return instructions.

Customers must not send products back without prior authorization.

5. Refunds

After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method
• Processing time is typically 5–10 business days
• Shipping fees are non-refundable unless the item was defective or shipped incorrectly

6. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

• Your order number
• Clear photos of the issue
• Packaging photos if applicable

We will work to provide a replacement, exchange, or refund when appropriate.

7. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Original shipping charges are non-refundable unless required by law.

We recommend using a trackable shipping service for returns.

8. Order Cancellation

Orders may only be canceled before they have been shipped.

Once an order has been processed or shipped, it cannot be canceled and must follow the return procedure after delivery.

9. Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, please contact us before returning the product.

10. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Email: vseeboxnorth@gmail.com

Website: https://vseeboxnorth.com