.png?w=375&h=59)
Refund Policy
1. Overview
Thank you for shopping at vseeboxnorth.com.This website is operated by Nanchang Taikai Trading Co., Ltd., the legal entity operating the vSeeBox Authorized Distributor Store. We want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which returns, refunds, and exchanges are accepted.
By placing an order on our website, you agree to the terms outlined below.
2. Return Eligibility
We accept returns within 30 days of the delivery date.
To be eligible for a return, the item must:
- Be returned in the original packaging
- Include all accessories, manuals, and included items
- Not show signs of misuse, damage, or modification
Proof of purchase or order confirmation is required for all returns.
3. Non-Returnable Items
The following items are not eligible for return:
- Items damaged by misuse or improper handling
- Products missing original packaging or accessories
4. Return Process
To request a return, please contact us first at:
Email: vseeboxnorth@gmail.com
Please include:
-
Your order number
-
Reason for return
-
Photos of the item (if damaged or defective)
All approved returns must be sent back by mail to the return address provided by our customer support team. Customers must not send products back without prior authorization. Once your return request is approved, we will provide return instructions and the return address.
5. Restocking Fee
Restocking Fee: $0.00
We do not charge any restocking fee for returned items. No administrative fee is charged for eligible returns. Customers are responsible only for costs explicitly stated in this Return & Refund Policy.
6. Refunds
After we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method
- Processing time is typically 5–10 business days
- Shipping fees are non-refundable unless the item was defective or shipped incorrectly
7. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Clear photos of the issue
- Packaging photos if applicable
We will work to provide a replacement, exchange, or refund when appropriate.
8. Return Shipping Costs
Quality Issues:
If the return is due to a defective, damaged, or incorrect item, we will provide a Prepaid Return Label and cover the return shipping cost.
Personal Reasons:
If the return is requested for personal reasons, such as a change of mind, ordering the wrong item, or no longer needing the product, the customer is responsible for the return shipping cost.
Original shipping charges are non-refundable unless the item was defective, incorrect, or otherwise required to be refunded under applicable law.
We recommend using a trackable shipping service for returns when the customer is responsible for the return shipping cost.
9. Order Cancellation
Orders may only be canceled before they have been shipped.
Once an order has been processed or shipped, it cannot be canceled and must follow the return procedure after delivery.
10. Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us before returning the product.
11.Return Address
Once your return request has been approved by our customer support team, please send the product to the following return address:
Recipient: OC Return Center (306649)
Address Line 1: 18 Distribution Blvd
City: Edison
State: NJ
ZIP Code: 08817
Country: United States
Phone: +1 855-437-7467
12. Contact Information
If you have any questions regarding this Return & Refund Policy, our return, refund, or exchange procedures, please contact us using the information below:
Company Name
Nanchang Taikai Trading Co., Ltd
Customer Support Hours
Monday – Sunday: 9:00 AM – 6:00 PM (ET)
Phone
+1 (855) 437-7467
Business Address
Room 1001, Unit 1, Building 5
Qinglan Courtyard
No. 28 Xiansi 4th Road
Minhe Subdistrict, Jinxian County
Nanchang, Jiangxi 331700
China