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Refund Policy
1. Overview
Thank you for shopping at vseeboxnorth.com. This website is operated by Nanchang Taikai Trading Co., Ltd., the legal entity operating the vSeeBox Authorized Distributor Store. We want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions under which returns, refunds, and exchanges are accepted.
By placing an order on our website, you agree to the terms outlined below, subject to applicable law.
2. Return Eligibility
We accept returns within 30 days of the delivery date.
To be eligible for a return, the item must:
- Be returned in its original packaging.
- Include all accessories, manuals, and included items.
- Not show signs of misuse, unauthorized modification, or customer-caused damage.
Proof of purchase or order confirmation is required for all returns.
3. Non-Returnable Items
The following items are generally not eligible for return:
- Items damaged due to misuse or improper handling.
- Products missing their original packaging or accessories.
These exclusions do not limit any rights you may have under applicable law.
4. Return Process
Returning an item is simple. Follow these three steps:
Contact Our Support Team
Email vseeboxnorth@gmail.com with your order number and reason for return. If your item is defective, damaged, or incorrect, please include clear photos showing the issue.
Receive Your Return Authorization
Our support team will review your request and provide an update on your return authorization and applicable shipping instructions or label within 24 hours. Approved returns for defective, damaged, or incorrect items will receive a prepaid return label. For eligible returns for personal reasons, customers are responsible for return shipping costs.
Pack and Ship Your Item
Once your return is approved, securely pack the item in its original packaging with all included accessories. Send it to our designated U.S. Return Center in Edison, New Jersey, as detailed in Section 11.
Important: Please obtain return authorization before shipping your item. Unauthorized returns may delay processing.
5. Restocking Fee
Restocking Fee: $0.00
We do not charge a restocking fee for eligible returns. No administrative fee is charged for eligible returns. Customers are responsible only for costs expressly stated in this policy, subject to applicable law.
6. Refunds
After we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved:
- Refund method: Refunds will be issued to the original payment method.
- Processing time: Refunds are typically processed within 5–10 business days after approval. The time it takes for funds to appear in your account may vary depending on your payment provider.
- Original shipping fees: Original shipping charges are generally non-refundable unless the item was defective, damaged, or incorrect, or a refund is otherwise required by applicable law.
7. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can assist you promptly.
Please provide:
- Your order number.
- Clear photos showing the issue.
- Photos of the packaging, if applicable.
We will review the issue and work with you to determine an appropriate resolution, which may include a replacement, exchange, or refund, as applicable.
Nothing in this section limits any rights available under applicable law.
8. Return Shipping Costs
Defective, Damaged, or Incorrect Items
If the return is due to a defective, damaged, or incorrectly shipped item, we will provide a prepaid return shipping label and cover the return shipping cost.
Returns for Personal Reasons
If you request a return for personal reasons, such as a change of mind, ordering the wrong item, or no longer needing the product, you are responsible for the return shipping cost, subject to applicable law.
Original shipping charges are generally non-refundable unless the item was defective, damaged, or incorrect, or a refund is otherwise required by applicable law.
When paying for return shipping yourself, we recommend using a trackable shipping service and keeping your shipping receipt until the return is completed.
9. Order Cancellation
Orders may be canceled only before they have been shipped, subject to order status and applicable law.
Once an order has been shipped, it cannot be canceled through the order cancellation process. If you no longer need the item, please contact our support team for assistance with the return procedure after delivery.
10. Exchanges
We offer exchanges for items that are defective, damaged, or incorrect, subject to product availability and applicable law.
If you need an exchange, please contact vseeboxnorth@gmail.com before returning the product. Our support team will provide the appropriate instructions.
11. Return Address
Once your return request has been approved by our customer support team, please send the product to the following designated U.S. Return Center:
Recipient: OC Return Center (306649)
Address Line 1: 18 Distribution Blvd
City: Edison
State: New Jersey (NJ)
ZIP Code: 08817
Country: United States
Phone: +1 855-437-7467
Please obtain return authorization before sending any items to this address.
12. Contact Information
If you have questions about this Return & Refund Policy or need assistance with a return, refund, or exchange, please contact us using the information below.
Company Name
Nanchang Taikai Trading Co., Ltd.
Customer Support Hours
Monday–Sunday: 9:00 AM–6:00 PM (ET)
Phone
+1 (855) 437-7467
Business Address
Room 1001, Unit 1, Building 5
Qinglan Courtyard
No. 28 Xiansi 4th Road
Minhe Subdistrict, Jinxian County
Nanchang, Jiangxi 331700
China