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Shipping Policy
1. Shipping Destinations
Thank you for shopping with the vSeeBox Authorized Distributor Store.
We currently serve clients within the United States.
2. Shipping Carriers
We currently use UPS as our primary shipping carrier, with the available service depending on your location and order details.
Important: We are unable to deliver to P.O. Boxes or APO/FPO addresses. Orders placed from Alaska, Hawaii, and Puerto Rico are welcome but may require additional shipping arrangements.
Shipping charges are calculated according to our current shipping policy. Delivery schedules may vary due to destination, transportation conditions, or other factors beyond our control, and guaranteed delivery dates cannot be provided.
For the most accurate and up-to-date delivery status, please check the tracking information provided by the shipping carrier.
3. Processing Time
- Orders placed before 6:00 PM ET, Monday through Friday, will be processed and dispatched on the same business day.
- Orders placed after 6:00 PM ET, on weekends, or on public holidays will be processed on the next business day.
- Orders are fulfilled and dispatched from our U.S.-based fulfillment centers through carriers such as USPS and UPS.
- Customer support hours: 24/7 online chat support.
4. Holiday Shipping Notice
Please note that during U.S. federal holidays, our warehouse may be closed or operating with reduced hours.
Orders placed during these periods may experience slight shipping delays. We sincerely appreciate your patience and understanding.
5. Estimated Delivery Time
Standard delivery typically takes 2–5 business days, depending on your location within the United States.
Delivery times are estimates only and may be affected by weather conditions, carrier delays, or peak shopping seasons.
Orders placed during holidays or promotional periods may experience additional delays.
6. Customs Duties & Taxes
- United States: Orders shipped within the U.S. are not subject to customs duties or import fees. Applicable sales tax will be calculated and applied at checkout based on state regulations.
We do not charge any additional or unexpected fees. The total amount due will include only the product price, shipping costs, and any applicable taxes shown during checkout.
7. Shipping Rates
Free shipping is available on all orders over $50.
For orders under $50, a flat shipping fee of $10 will be applied at checkout.
8. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipment details.
Please allow up to 24 hours for tracking information to become available.
9. Incorrect Shipping Information
Please ensure that your shipping address is accurate and complete before placing your order.
We are not responsible for packages delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
10. Lost or Damaged Packages
If your order arrives damaged or is lost during transit, please contact us within 7 days of the expected delivery date.
Please include:
Your order number
Photos of the damaged package/item (if applicable)
Any relevant shipping details
We will work with the carrier to help resolve the issue as quickly as possible.
11. Contact Us
If you have any questions regarding our shipping policy, order processing, delivery times, or shipment tracking, please contact us using the information below:
Company Name
Nanchang Taikai Trading Co., Ltd
Customer Support Hours
Monday – Sunday: 9:00 AM – 6:00 PM (ET)
Phone
+1 (855) 437-7467
Business Address
Room 1001, Unit 1, Building 5
Qinglan Courtyard
No. 28 Xiansi 4th Road
Minhe Subdistrict, Jinxian County
Nanchang, Jiangxi 331700
China